SECTION 1 - ONLINE STORE TERMS
Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website. Continued use of the website will signify your acceptance to be bound by the latest Terms and Conditions.
SECTION 2 - GENERAL CONDITIONS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. We reserve the right to refuse orders to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the service is provided, without express written permission by us.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to form a contract with Highheels.ie you must be over 18 years of age. You must also be legally capable of entering into biding contracts.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely, sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 - PRODUCTS
Certain products may be available exclusively online through the website. These products or may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate. All photos show as accurately as possible the colours. If using a laptop, PC, phone or tablet, please ensure the screen is at default and not max brightness or dim, as this may alter the colour.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Our prices accurately reflect the quality of the items for sale. All items are sourced within the EU from authorised wholesalers, although the items may be made elsewhere. All items confirm with EU Guidelines.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You agree that all information you have entered when ordering is accurate. Phone numbers, addresses and email information is all accurate and up to date. We are not responsible for any false or incorrect details you have entered. This is your responsibility. All items will be shipped to the address provided to us by you.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via website may include materials from third-parties. (Facebook, Twitter, Instagram etc)
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall highheels.ie, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless highheels.ie and our subsidiaries, affiliates, partners, directors, agents, contractors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - CANCELLING AN ORDER
You can return any item by following our Returns Policy. Alternatively, you can exercise your right to cancel your contract with Highheels.ie by following the steps below within 14 days only.
If you are consumer within the EU, then you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Information Office.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
Your Contract is for a single item (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on receipt of the Goods.
Example: If we send a Dispatch Confirmation on 1st of June and you receive the Goods on 5th of June you may cancel at any time between 1st of June and 19th of June.
Your Contract is for multiple Goods which are delivered on separate days.
The end date is 14 days after the day on which you receive the last item ordered.
Example: if we send a Dispatch Confirmation on 1st of June and you receive the first of your Goods on 8th of June and the last of the Goods on 15th of June you may cancel in respect of any or all of the Goods at any time between 1st of June and 29th of June.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. You will find a link to this form here. You can print off this form and post back to us at the address below. Alternatively, you can scan or email the form to us. If you use this method we will e-mail you to confirm we have received your cancellation under the Consumer Contract Regulations.
If you are e-mailing us or writing to us please include the below details of your order to help us to identify it.
Your Order Number:
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
If you cancel your Contract we will:
- refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
- return postage will be your responsilbity and we do recommend you send via a Tracked and Insured carrier, as they are your responsibility until we receive them.
- refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the cost of the least expensive delivery method we offer. For example, if we offer 3-5 day delivery but you choose to have the Goods delivered within 1-2 days at a higher cost, then we will only refund the cost of the cheaper delivery option.
- make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
- Please note in order to cancel your contract under the Consumer Contract Regulations, all items in the order must be returned.
- if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. We ask you post back via Registered Post and insured as required.
- If you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.
If you have returned Goods to us because they are faulty or mis-described, we will refund the price of the Goods, any applicable delivery charges, and any reasonable costs you incur in returning the Goods to us. All goods will be inspected once received and checked before dispatch.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods we may refund you in vouchers.
If Goods have been delivered to you before you decide to cancel your Contract:
- then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.
- unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us.
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms. Advice about your legal rights is available from your local Citizens Information Office.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ireland. We are an Irish Company and based in Ireland.
SECTION 20 – DELIVERY
We use various couriers and companies to deliver your items to you. All delivery timescales are provided to us by the carriers and we cannot be held responsible for any late deliveries caused by them. Once we dispatch the shoes on time, any delays are outside our control. We will provide you with the information on which carrier we used and also chase up any issues with the carrier on your behalf. You are free to contact them also. All carriers we use are established carriers. For international orders, once the parcel enters your country, it will be passed on to your local Post office network for delivery. In parts of Europe, we will use a courier. If you would like more information on which carrier will be delivering in your country, please contact us.
We aim to dispatch all items within the timeframe stated. We aim to have orders processed the same day. If you qualify for next day delivery, you will need to make your order before 3pm to have you item shipped. Any orders after this will be dispatched the following day and any standard delivery orders will also be dispatched the next day. Please note, this is on condition that items are in stork. Please ensure that you provide us with a valid phone number.
If your item is delayed, please ensure that you have: checked if any note has been left by the carrier, checked with your neighbours, checked for any missed calls on your phone and also checked any "safe" place on your property. Our carriers are supposed to leave a note if you are not in, but this does not always happen.
Please ensure that you provide a delivery address where you will be available to sign for the item. If you work Mon-Fri 9-5, it’s better to get your item delivered to your work address or a friends/neighbours.
Any deliveries that are returned to us, due to not being collected, no one home, refused, Custom Fees - will be refunded to you minus the outbound delivery charge.
We are NOT responsible for any customs or fees for the item to enter your country. You will need to contact your local Customs office for information. It is your responsibility to ensure any items ordered by you are allowed to enter your country. There is no customs duties to any countries within the EU.
SECTION 21 - RETURNS
We have a 14 Day No Quibble Returns Policy which is covered by all items on our website. It couldn't be easier to return an item to us. Just follow the steps laid out on our Returns page. Please note postage costs are not refundable. If you qualify for Free Shipping and return your order, the postage cost will not be returned and your refund will be minus the lowest postage cost we offer. All returns will be checked over once returned.
If the item has been used, damaged by you or marked, dirty soles, scruffed, signs of wear, we reserve the right to not refund you. You are free to arrange collection of the goods from our warehouse within 14 days or we can resend the item back to you, once you pay the postage. After 14 days the items will be disposed off.
Any returns that have been sent back outside of our returns policy will held for 14 days for you to collect. If you would like us to resend them out to you, you will need to repay the postage.
This does not affect your statutory rights and is subject to our cancellation policy.
Please try on shoes on a carpeted surface to avoid any scratch marks, damage to the sole. You have a legal duty of care for the items while in your possession. Shoes returned with dirty soles will be returned back to you at your expense as they are no longer resalable.
We do recommend that you return all items with a tracking number so you can track the items progress. If you fail to get a tracking number and the item does not arrive to us, you will need to claim to the carrier you chose. We will help with any investigation the carrier opens and provide any information we can to help you.
While we aim to check over every item before dispatch. If a faulty item has slipped through, please email us describing the fault, including any pictures and we will resolve the issue for you as soon as possible. This may include a refund, replacement or repair. Faults will need to be reported to us within 7 days so please check the item as soon as it arrives.
Please note: Diamantes, Chains, Studs, Spikes and any other accessories are for decoration purposes only. These do not affect the structure of the shoe. If you have lost any accessories, just email us and we will try to send a replacement if we have any available. As we do not manufacture the shoes, just by them wholesale, this may not always be possible. We do advise to check over any accessories before use. If you have a lost a diamante or accessories while wearing, these will not be deemed as faulty as we have no control over instances like this.
SECTION 22 - REFUNDS
Once you have followed our Returns Policy and returned your shoes in the condition you received them in, we will refund you within 7 working days. All refunds will go back to the card/payment method that you used.
If you paid via PayPal Balance - the refund should show up instantly in your PayPal account. If you paid via PayPal but used a debit/credit card to pay - it can take up to 5 working days for the refund to show on your Bank Account. This will depend on which bank you used and is outside of our control.
If you paid using your Credit/Debit card - all refunds will take between 3-5 working days to show up on your Bank Account. This will depend on which bank you bank with. For any questions please contact them.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.